Elements and Performance Criteria
- Implement demand-driven supply chain management strategy
- Responsibility for supply chain management within the organisation is assigned in accordance with supply chain management strategy
- Technology and software for implementation of the supply chain management system is accessed and operationalised within the requirements of the strategy and budgetary allocation
- Policies and procedures are designed to guide business relations and operations in accordance with the strategy
- Supporting business processes are designed or re-designed to support implementation of the strategy
- Support is provided to staff, customers and supply chain to assist in implementation of the supply chain management strategy
- Manage supply chain
- Communication and information exchange with strategic partners and suppliers is managed in accordance with the supply chain management strategy
- Collaboration with supply chain organisations is facilitated to determine demand at each level of the supply chain in accordance with the supply chain management strategy
- Sales and payments are managed in accordance with supply chain and risk management strategies, and legal and ethical requirements
- Actions to build trust and foster a supply chain culture are implemented in accordance with the supply chain management strategy
- Opportunities are identified to adjust policies and procedures to respond to the changing needs of customers, supply chain and the organisation
- Evaluate and improve supply chain effectiveness
- Demand chain management and supply chain management are monitored in accordance with the supply chain management strategy
- The effectiveness of the supply chain is reviewed with each level of the supply chain, including staff and customers and areas identified for improvement
- Business data and reports are used to compare outcomes, budgets, timelines and forecasts to actual performance
- Technology performance is reviewed and recommendations are made for improvements to hardware, software and/or their use in accordance with strategy and budget
- Feedback and evaluation results are used to plan and improve future supply chain management strategies